Not sure if you're ordering the correct part? No problem! We want to make returning an item easy for our customers.
To begin your return and create a prepaid UPS label, use our interactive returns process by viewing your order history under your account information. Pack your return securely and affix your shipping label to the package, making sure no other tracking labels are showing. Drop the package off at your nearest UPS location.
If you are unable to create a return label through our website, please contact our Customer Service Department either by calling us at 855-428-9737 or by email at firstname.lastname@example.org
within 30 days of your purchase. We will either email or mail you a return label - free to you - so you can easily return your unneeded items.*
Unless you report to us that the product was damaged upon receipt, all merchandise must be returned in new, unused, resale condition. Refunds or exchanges on any merchandise must be returned for inspection prior to credit being given. It is the responsibility of the customer to get the product to the carrier and to handle any shipping/carrier issues until the parts are returned to our facility. Please allow up to 10 business days for us to complete inspection and issue your refund. Returns may be subject to a 15% restocking fee.
Customer Service Hours: Monday - Friday 8:00am to 5:00pm CST, closed Saturday - Sunday and all major holidays.
*Our Free Returns Policy only qualifies for Ground-shipable returns. If you need to return items that have to go LTL, please call our Customer Service Department to discuss this return.